Terms & conditions

Conditions of sale

Consumer terms & conditions:

Subject to ordinary domestic residential use and proper installation Home Front guarantees all parts against failure due to defects in material or workmanship for a period of 12 months from invoice date. Surface rust or cracks on non-structural parts are not defined as defects. Home Front will repair or replace these at our discretion.

In addition, subject to ordinary domestic residential use and proper installation, Home Front guarantees to the original purchaser all timber against failure caused by rot or insect attack for as long as that purchaser owns the equipment. Checking (cracks or splits in timber) is normal for timber climbing frames, is not structural and is not considered a defect. Home Front will repair or replace at our discretion.

1. Carriage and labour charges are expressly excluded from all guarantees; all dismantling, postage and fitting costs are the responsibility of the customer.

2. Home Front will not be responsible for any incidental damages or costs.

3. Vandalism, abuse, improper installation or usage, minor settlement, weather-related damage or acts of God are excluded.

4. No other fittings except those supplied by Home Front should be added to our play systems.

Prices and specifications are correct at the time of publication, but Home Front reserves the right to change prices or specifications without notice. Prices include VAT at 20%, and delivery to mainland England & Wales (minimum order value £50). Installation and fitting is not included. All sales subject to our Standard Conditions of Sale available on request.

Commercial terms & conditions:

1. The company’s terms are: 75% deposit with order, balance payable in full on delivery or installation. The deposit is non-refundable except where specifically agreed with Home Front Limited (‘the company’). The company reserves the right to charge interest on monies owed at a rate of 4% above base rate.

2. The play equipment and all attached equipment (‘the goods’) shall remain the property of the company until full and final payment has been received. In the event of non-payment within terms, the company reserves the right to remove the goods. In this case, installation and dismantling will be chargeable to the customer.

3. The company recommends the use of the installation service and regrets that no claims arising from defective construction can be entertained if this service is not used. The company reserves the right to levy additional charges for installation due to any access or ground condition difficulties not notified to us in advance. 

4. All equipment is produced and installed to comply with EN1176 standards. Any modification to equipment or siting requested by the customer which is not in compliance with these standards is done with the express understanding that it is entirely at the customer’s own risk. These standards also require safer surfacing to EN1177 and “free space” around all play equipment.

5. The company provides a 12 month guarantee against all workmanship defects to the original purchaser and 20 year guarantee to the original purchaser against timber failure caused by rot and/or insect attack on all timber components. Surface rust on metal components and surface checking and splits in timber pieces are not considered defects. The company’s guarantee shall be limited solely to the equipment costs; carriage and labour costs are specifically excluded.

6. The company reserves the right to photograph each installation and reserves the right to use such images for publicity purposes.

7. The company provides a Safety and Maintenance Sheet with a suggested programme of inspections and repairs. This is a guide only and should not be taken as definitive or exhaustive. It is strongly recommended that the user put in place a rigorous and well documented programme taking into account their own site and circumstances.

8. The company reserves the right to change specifications and prices without notice.

9. Any quotation issued is valid for a period of 60 days from date of issue unless specifically stated otherwise. Installation prices are based on the assumption that access for vehicles, labour and materials is easy and that no special tools or machinery are required for excavation or access. If ground conditions require extra labour time/equipment use and if these conditions have not been made known to us in advance of the quotation, the company reserves the right to charge in full for these extra costs. Quotations also assume that excavated soil can be disposed of on site within a few metres of the job site. Any requirement to remove soil off site or to move it to another, remote part of the site will be chargeable in full.

10. The Customer agrees that the Company accepts no liability for any damage to property, land, or surrounding areas that may result from the provision of its services. The Customer acknowledges that the risk of damage is inherent in activities involving ground work, excavation, and construction. The Company shall not be responsible for any losses, costs, expenses, or claims arising from property or land damage.

11. Deliveries are made to kerb side only. Any shortages must be notified to the company within 24 hours of delivery, and cannot be accepted if the customer has signed for safe delivery.

12.By engaging in business activities with the Company, the Customer assumes all risks associated with adverse ground conditions. This includes, but is not limited to, risks related to property or land damage, geological instability, soil movement, or any other unforeseen complications.

13. The Customer agrees to indemnify and hold the Company, its employees, agents, and contractors harmless from any claims, damages, liabilities, losses, or expenses that may arise due to adverse ground conditions, including property or land damage.

14. The customer is responsible for planning permission (if required) and for any issues concerning local authorities, neighbours, restrictive covenants etc, and the company cannot be held liable for any costs arising from such disputes.