Residential Commercial Eastern Jungle Gym
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Residential Play Commercial Play Eastern Jungle Gym
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Some Frequently asked Questions about On-Line Purchasing
How can I change quantities or products in my basket ?

Click on "View Basket" which shows you the items you are intending to purchase. By changing the number in the "Quantity" box you can add to the number of items, or by typing in "0" you can delete the item altogether. When you have made the changes click on "Recalculate".

When am I committed to the purchase ?

Only once you have entered all the card details and click on "Place Order Now".

How will I know my order has been received and accepted ?

When your order has been processed you will see a page thanking you for your order. You will also receive an e mail confirmation with the items ordered and the price paid.

When will my card be debited?

We debit your card when we are about to ship your goods. If there is a problem (such as out of stock) we will not process your payment until we have contacted you to find out if you want to wait or cancel.

Why do you need "cookies" ? Cookies are bits of computer code which allows us to identify you and which items you are purchasing on our on-line shop. We only use these for the purposes of processing an order and never pass on any details to a third party.
What stops my credit card details being seen by others ?

We use SSL encrypted technology to transmit credit card information between your computer and our servers. As the numbers are coded, even if someone else could intercept the transmission they would not be able to read your card details.

Can I buy without giving out my credit card details over the Internet?

Yes - there is the "Pay by Cheque" option on this site (but please remember we have to let your cheque clear before shipping) or you can call us up on the phone - 01483 894200

When will my goods be delivered ?

We will aim to deliver your goods within 3 days (provided the order is received early enough). On the order form we ask for an alternative place to leave your goods in case you may be out.

   
 

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